Return, Refund, and Cancellation Policy
Introduction
At Navmitra Private Limited ("Navmitra Clinic"), we strive to provide the highest level of service to our patients. This Return, Refund, and Cancellation Policy outlines the terms and conditions related to the return, refund, and cancellation of our services. By using our website (www.navmitraclinic.com) and availing of our services, you agree to comply with and be bound by this policy.
Appointments and Consultations
Cancellation
• If you need to cancel your appointment, please notify us at least 24 hours in advance.
• Cancellations made with less than 24 hours' notice may incur a cancellation fee.
• To cancel your appointment, please call us at 09891139113.
Rescheduling
• You may reschedule your appointment by contacting us at least 24 hours before your scheduled appointment time.
• Rescheduling is subject to availability.
Refunds
• Consultation Fees: Consultation fees are non-refundable once the consultation has been provided.
• Treatment Packages: If you have purchased a treatment package and wish to discontinue, you may be eligible for a partial refund based on the number of sessions used. Please contact us for specific details.
• Products: Any products purchased from Navmitra Clinic are non-refundable unless they are defective or damaged upon receipt.
Return of Products
• Products that are defective or damaged upon receipt may be returned for a replacement or refund.
• To initiate a return, please contact us within 7 days of receiving the product. We will provide instructions on how to return the item.
• Returned products must be unused, in their original packaging, and accompanied by proof of purchase.
Refund Process
• Once we receive your request for a refund and verify the eligibility, we will process your refund within 7-10 business days.
• Refunds will be issued using the original method of payment.
• You will receive a notification once your refund has been processed.
Contact Information
If you have any questions or concerns about this Return, Refund, and Cancellation Policy, please contacts us at:
Navmitra Private Limited
Unit No 211, 2nd Floor, DLF City Court, Metro Station, near Sikanderpur, Sector 25A, Sector 24, Gurugram, Haryana 122002
Phone: 09891139113
Website: www.navmitraclinic.com
Thank you for choosing Navmitra Clinic. We are committed to providing the best possible care and service to our patients.