Last Updated: September 2026

NavMitra Clinic respects your privacy and is committed to handling your personal and health-related information responsibly.

This Privacy Policy explains what information we may collect when you visit navmitraclinic.com, submit an enquiry, book a consultation, communicate with us, or use our services, and how that information may be used and protected.

By using our website or voluntarily submitting your information, you acknowledge the practices described in this Privacy Policy.

Information We May Collect

Depending on how you interact with NavMitra Clinic, we may collect information such as:

• Name
• Mobile number
• Age
• City or location
• Consultation preference
• Sexual-health concern selected by you
• Information you provide about your symptoms or health concern
• Medical history shared during consultation
• Previous prescriptions or medical reports voluntarily provided by you
• Current medicines or health conditions
• Appointment and consultation details
• Payment-related transaction information
• Messages sent through website forms, WhatsApp, phone or other communication channels

We may also automatically receive basic technical information such as browser type, device information, IP address, pages visited and website usage data through cookies or analytics tools.

How We Use Your Information

Information provided to NavMitra Clinic may be used to:

• Respond to your enquiry
• Arrange online or in-clinic consultations
• Help the doctor understand your health concern
• Provide consultation and treatment-related guidance
• Contact you regarding appointments or follow-up
• Provide information regarding prescribed medicines where applicable
• Process payments
• Maintain appropriate consultation and service records
• Improve our website and services
• Respond to support requests
• Meet applicable legal or regulatory requirements

We do not require you to provide more personal information than is reasonably necessary for the purpose for which it is being collected.

Sexual Health & Medical Information

We understand that information relating to Erectile Dysfunction, Premature Ejaculation, sexual desire, nightfall, Dhat, masturbation and other sexual-health concerns can be highly personal.

Such information is collected only when you voluntarily provide it for enquiry, consultation, treatment, follow-up or related healthcare purposes.

We aim to restrict access to this information to persons who reasonably require it for providing or supporting the requested service.

Consultation Privacy

Information shared during a consultation is treated as personal health information.

However, no website, digital communication system or electronic storage method can be guaranteed to be completely secure. NavMitra Clinic therefore takes reasonable administrative and technical measures to protect information while avoiding claims of absolute or guaranteed security.

For online consultation, patients should also use a private environment and secure personal device whenever possible.

How We May Contact You

If you submit an enquiry or request a consultation, NavMitra Clinic may contact you through:

• Phone call
• WhatsApp
• SMS
• Email, where provided

Communication may relate to your enquiry, consultation, appointment, treatment, medicine arrangements, payment, follow-up or another service you requested.

We do not use the fact that you contacted a sexual-health clinic as public information.

Sharing of Information

We do not sell your personal or medical information to advertisers.

Information may be shared only where reasonably necessary with service providers supporting our operations, such as:

• Payment processors
• Website or technology service providers
• Communication service providers
• Courier or delivery partners where medicines or other items need to be delivered
• Healthcare professionals involved in your care where appropriate
• Authorities where disclosure is required by applicable law

Such sharing should be limited to information reasonably necessary for the relevant purpose.

Payment Information

Payments may be processed through third-party payment gateways.

NavMitra Clinic may receive transaction details necessary to confirm or manage a payment, but payment-card, banking or other financial information may be collected and processed directly by the relevant payment provider according to its own privacy and security practices.

We encourage users to review the privacy policies of any third-party payment service they use.

Medicine Delivery

Where medicines are prescribed and delivery is requested, necessary information such as your name, phone number and delivery details may be shared with the relevant delivery or logistics provider for fulfilling the shipment.

Only information reasonably required for delivery should be shared.

Cookies & Website Analytics

Our website may use cookies and similar technologies to understand website usage and improve functionality.

These technologies may collect information such as:

• Device type
• Browser
• Pages visited
• Time spent on the website
• Referral source
• General website interactions

Third-party analytics or advertising tools may also operate according to their own privacy policies.

Where required, users may be provided with choices regarding non-essential cookies.

Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including consultation, treatment, record-keeping, payment, follow-up and applicable legal requirements.

Retention periods may differ depending on the type of information and service involved.

When information is no longer reasonably required, it may be securely deleted, anonymised or otherwise handled according to applicable requirements.

Your Choices & Rights

Subject to applicable law, you may contact NavMitra Clinic regarding:

• Information we hold about you
• Correction of inaccurate personal information
• Updating your details
• Withdrawal of consent where processing is based on consent
• Requests concerning deletion or erasure where legally applicable
• Questions or grievances about the handling of your personal information

Withdrawal or deletion requests may not affect information that we are legally required or reasonably permitted to retain.

Third-Party Links

Our website may contain links to third-party websites or services.

NavMitra Clinic does not control the privacy practices of those external websites. Once you leave our website, their own terms and privacy policies apply.

Data Security

We take reasonable measures intended to protect personal information against unauthorised access, misuse, alteration, disclosure or loss.

However, internet transmission and electronic storage cannot be guaranteed to be completely secure. Users should avoid sharing unnecessary sensitive information through unsecured communication channels.

Children

NavMitra Clinic’s sexual-health consultation services are primarily intended for adults.

Where information relating to a minor is processed, it should be handled in accordance with applicable legal requirements, including requirements relating to parents or lawful guardians where applicable.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time due to changes in our services, website practices, technology or applicable legal requirements.

The latest version will be published on this page together with its updated date.

Contact Us

If you have questions, concerns or requests regarding this Privacy Policy or your personal information, you can contact:

NavMitra Clinic
Shop No. 211, 2nd Floor, DLF City Court
Sector 25A, Gurugram – 122002
Near Sikanderpur Metro Station

Phone or WhatsApp: +91 98911 39113
Website: navmitraclinic.com