NavMitra Clinic aims to provide a smooth and transparent appointment and consultation experience. This Refund & Cancellation Policy outlines the terms related to appointment changes, cancellations, and payments.

1. Appointment Cancellation

• Patients are advised to inform the clinic in advance if they wish to cancel an appointment

• Cancellation requests should be made before the scheduled appointment time

• Last-minute cancellations may affect future booking availability

2. Appointment Rescheduling

• Appointments can be rescheduled based on availability

• Patients are encouraged to request rescheduling at least a few hours in advance

• The clinic will make reasonable efforts to accommodate preferred time slots

3. Refund Policy

• Consultation fees, once paid and the consultation is completed, are non-refundable

• If a payment is made and the appointment is not conducted due to unavoidable circumstances, a reschedule option will be provided

• Refunds, if applicable, will be processed at the discretion of NavMitra Clinic

4. No-Show Policy

• If a patient does not attend the scheduled appointment without prior notice, it may be considered a no-show

• Repeated no-shows may affect future appointment confirmations

5. Online Consultation

• For online consultations, patients are required to be available at the scheduled time

• In case of technical issues, the clinic may reschedule the consultation

• No refunds are applicable once the consultation has been successfully conducted

6. Payment Terms

• Any applicable consultation charges will be communicated prior to booking confirmation

• Payments must be made through approved methods

• The clinic reserves the right to update charges without prior notice

7. Exceptional Situations

In certain situations, such as technical issues, scheduling conflicts, or unavoidable circumstances, NavMitra Clinic may:

• Reschedule the appointment

• Provide alternative consultation timing

• Consider refund requests on a case-by-case basis

8. Contact for Cancellation or Support

For cancellation, rescheduling, or refund-related queries, you may contact:

NavMitra Clinic
Phone / WhatsApp: +91 98911 39113
Email: info@navmitraclinic.com