Last Updated: September 2026

At NavMitra Clinic, we aim to keep consultation, payment and treatment-related processes clear for patients. This Refund & Cancellation Policy explains when a consultation, treatment-related payment or medicine order may be cancelled, refunded or rescheduled.

This policy applies to services booked through navmitraclinic.com, phone, WhatsApp or other authorised NavMitra Clinic channels.

Consultation Cancellation

If you have booked an online or in-clinic consultation and are unable to attend, please inform our team as early as possible.

Depending on the status of the appointment, we may offer:

• Rescheduling to another available time, or
• Cancellation and refund where eligible.

Once the consultation has already been completed or the doctor has provided personalised medical advice, the consultation fee will generally not be refundable.

Consultation Rescheduling

If you cannot attend at the scheduled time, you may contact our team to request rescheduling.

Rescheduling is subject to doctor availability.

If the doctor or clinic needs to change an appointment due to an unavoidable reason, our team will help arrange another suitable consultation time.

When a Consultation Refund May Be Available

A consultation refund may be considered when:

• Payment was completed but the consultation could not be arranged.
• The clinic cancels the consultation and an alternative appointment is not accepted.
• A duplicate payment was made for the same consultation.
• A confirmed technical or payment issue resulted in an incorrect charge.
• The consultation has not taken place and the cancellation is accepted by the clinic.

Refund eligibility will depend on the status of the appointment and the circumstances of the request.

When Consultation Fees Are Not Refundable

A refund will generally not be available when:

• The consultation has already been completed.
• The patient has already received personalised medical advice from the doctor.
• A prescription or individual treatment plan has already been issued following consultation.
• The patient does not attend the scheduled consultation and does not communicate with the clinic within a reasonable period.
• The patient changes their mind after the professional consultation service has already been provided.

A particular treatment result or response to treatment is also not a basis for automatically refunding a completed medical consultation, because individual outcomes can vary.

Treatment & Medicine Payments

If Ayurvedic medicines are prescribed following consultation, the cost of medicines or treatment may be separate from the consultation fee.

Before dispatch, a cancellation request may be considered depending on whether the order has already been prepared, packed or handed over for delivery.

Once medicines have been dispatched, cancellation may no longer be possible.

Returns of Medicines

For patient safety and product-integrity reasons, medicines that have been delivered generally cannot be returned or resold simply because the patient:

• Changes their mind
• No longer wishes to continue treatment
• Has opened or used the product
• Ordered the medicine correctly but later decides not to use it

However, this does not affect situations involving a wrong, damaged, defective or materially compromised product, subject to verification and applicable law.

Damaged, Incorrect or Defective Medicine

Please contact NavMitra Clinic promptly if you receive:

• A medicine different from what was ordered or prescribed
• A damaged package
• A leaking or broken product
• A product that appears materially compromised
• An incorrect quantity

Please keep the product, packaging and invoice/order details and share clear photographs or other reasonable evidence when requested.

After verification, we may arrange an appropriate replacement or refund, depending on the circumstances.

Do Not Return Medicines Without Confirmation

Please do not send medicines back to the clinic or courier partner without first contacting our team and receiving instructions.

Unauthorised returns may not be accepted.

Duplicate or Failed Payments

If money is deducted more than once for the same transaction, or payment is deducted but the booking/order is not confirmed, please contact us with:

• Patient name
• Registered mobile number
• Payment date
• Amount
• Transaction or reference number

After verification, any confirmed excess or duplicate payment will be processed appropriately.

In some cases, a failed transaction may be automatically reversed by the bank or payment gateway without requiring a separate refund from NavMitra Clinic.

Refund Processing

Where a refund is approved, it will normally be initiated through the original payment method wherever possible.

After initiation, the time taken for the amount to appear in your account may depend on the bank, UPI provider, card issuer or payment gateway.

NavMitra Clinic cannot control processing delays that occur after an approved refund has been handed over to the relevant financial service provider.

Delivery Charges

Where applicable, shipping or delivery charges may not be refundable once an order has already been dispatched, unless the refund results from an incorrect, damaged or otherwise eligible delivery issue attributable to the order fulfilment process.

Treatment Results

Medical and Ayurvedic treatment outcomes differ between individuals.

A refund cannot be guaranteed merely because:

• Improvement takes longer than expected
• The response differs from another patient’s experience
• A particular symptom does not improve within a personally expected timeframe
• The patient discontinues treatment without medical advice

NavMitra Clinic does not guarantee a fixed result, fixed treatment duration or identical response for every patient.

If you have concerns regarding treatment response, please discuss them with the doctor during follow-up rather than stopping or changing prescribed treatment independently.

Adverse Reactions or Medical Concerns

If you experience an unexpected reaction or new symptom after using a prescribed medicine, stop self-adjusting the treatment and contact the doctor or clinic for appropriate guidance.

A medical concern will be assessed separately from refund eligibility.

If symptoms appear serious or urgent, seek immediate medical attention rather than waiting for a refund or support response.

How to Request a Cancellation or Refund

To request a cancellation, rescheduling or refund, contact NavMitra Clinic and provide:

• Patient name
• Registered mobile number
• Consultation or order details
• Payment reference
• Reason for the request

Our team will review the request and communicate the applicable next step.

Policy Exceptions

In exceptional circumstances, NavMitra Clinic may review a request individually.

Nothing in this policy is intended to limit any rights that cannot legally be excluded under applicable Indian law.

Contact Us

For consultation cancellation, rescheduling, payment or refund-related assistance:

NavMitra Clinic
Shop No. 211, 2nd Floor, DLF City Court
Sector 25A, Gurugram – 122002
Near Sikanderpur Metro Station

Phone or WhatsApp: +91 98911 39113
Website: navmitraclinic.com