Last Updated: September 2026

At NavMitra Clinic, we understand that sexual-health information is highly personal. We are committed to handling patient conversations, consultation details and health-related information with care, discretion and professional confidentiality.

This policy explains how patient confidentiality is maintained during online consultations, in-clinic consultations, follow-up communication and treatment-related services.

What Information Is Treated as Confidential?

Patient confidentiality may include information such as:

• Name and contact details
• Sexual-health concerns
• Symptoms and medical history
• Previous treatments
• Current medicines
• Medical reports or prescriptions
• Consultation notes
• Treatment recommendations
• Appointment details
• Payment or service-related information
• Information shared through phone, WhatsApp, website forms or other consultation channels

Information about concerns such as Erectile Dysfunction, Premature Ejaculation, low sexual desire, nightfall, Dhat, masturbation-related concerns or other sexual-health problems is treated as sensitive patient information.

Private Medical Consultation

Patients should be able to discuss sexual-health concerns without embarrassment or fear of unnecessary disclosure.

During consultation, the doctor may ask personal questions about sexual function, relationships, masturbation, ejaculation, erections, medical conditions or other relevant areas.

These questions are asked only where they are relevant to understanding the patient’s condition and providing appropriate medical guidance.

Who May Access Patient Information?

Patient information should only be accessed by people who reasonably require it for providing or supporting the requested service.

This may include:

• The consulting doctor
• Authorised clinic staff
• Healthcare professionals involved in the patient’s care
• Administrative staff handling appointments or follow-up
• Authorised service providers where necessary for payment, communication or medicine delivery

Access should be limited according to the role and purpose involved.

Consultation With Dr. Anil Kumar Kalra

Information shared during consultation with Dr. Anil Kumar Kalra, B.A.M.S. is used to understand the patient’s health concern and provide appropriate medical or Ayurvedic guidance.

Patients are encouraged to speak openly and provide accurate information because incomplete medical history may affect proper assessment.

Online Consultation Confidentiality

Online consultations are handled as private medical discussions.

Patients should also take reasonable steps to protect their own privacy by:

• Taking the consultation from a private place
• Avoiding public or shared devices where possible
• Using their own phone or communication account
• Not allowing others to listen unless they choose to involve them
• Keeping reports and prescriptions secure

No digital communication method can be guaranteed to be completely risk-free, but reasonable measures should be used to protect patient information.

Communication by Phone, WhatsApp, SMS or Email

NavMitra Clinic may communicate with patients regarding:

• Enquiries
• Appointment scheduling
• Consultation reminders
• Follow-up
• Treatment guidance
• Prescription-related communication
• Medicine arrangements
• Payment or service support

Because phone and messaging applications may display notifications, patients should use contact details and devices they consider appropriate for private communication.

Family Members or Partners

We do not normally disclose a patient’s consultation details to a family member, partner, friend or another person simply because they ask for them.

Information may be discussed with another person when:

• The patient has given appropriate permission
• The patient chooses to include them in consultation
• Their involvement is clinically relevant and the patient agrees
• Disclosure is otherwise required or permitted by applicable law

Patients may tell us if they do not want consultation-related information discussed with a particular person.

Patient Reviews & Testimonials

A patient’s medical details, photographs, testimonial, name or treatment experience should not be publicly used as a patient story without appropriate permission.

Where a patient voluntarily provides a review on a public platform, information submitted by the patient may become publicly visible according to that platform’s settings and policies.

Patient testimonials should not reveal additional private medical information beyond what the patient has agreed to share.

Photographs, Videos or Recordings

Patient photographs, videos, audio recordings or identifiable medical material should not be used for promotional, educational or public purposes without appropriate permission.

Patients should also avoid recording a consultation without informing the doctor or other participants where consent or legal requirements apply.

Medical Reports & Prescriptions

Medical reports and prescriptions provided by patients are used only where relevant to consultation, treatment or follow-up.

Patients should share only documents that are reasonably necessary for their medical care.

These records should not be publicly disclosed or used for unrelated purposes without appropriate authority.

Medicine Delivery & Courier Information

If prescribed medicines need to be delivered, necessary information such as the patient’s:

• Name
• Mobile number
• Delivery address

may need to be shared with a courier or logistics provider.

Only information reasonably required for delivery should be shared.

Clinical details should not be disclosed to a delivery provider unless necessary for a legitimate operational or legal reason.

Payment Information

Payment providers may process information required to complete transactions.

NavMitra Clinic should only use payment-related information as reasonably necessary for consultation, treatment, billing, refunds or related service administration.

Financial information handled directly by third-party payment providers may also be subject to their own privacy and security policies.

When Confidential Information May Need to Be Disclosed

Patient confidentiality is important, but there may be limited circumstances where disclosure is required or permitted by law.

Examples may include:

• A valid legal or regulatory requirement
• Court or government authority requirements
• Serious and immediate risk to the patient or another person
• Situations where disclosure is necessary for emergency medical care
• Other circumstances permitted or required under applicable law

Where possible and appropriate, disclosure should be limited to the information necessary for the relevant purpose.

Staff Confidentiality

Clinic staff who may come into contact with patient information are expected to handle it responsibly and use it only for authorised clinical, administrative or operational purposes.

Patient information should not be discussed casually or disclosed for personal purposes.

Data Security

NavMitra Clinic aims to use reasonable safeguards to reduce the risk of:

• Unauthorised access
• Accidental disclosure
• Misuse
• Loss
• Alteration of patient information

However, no electronic communication, website or storage system can be guaranteed to be completely secure.

Patients should avoid sending unnecessary highly sensitive information through unsecured channels.

Patient Responsibilities

Patients can also help protect confidentiality by:

• Providing a personal contact number where possible
• Informing us if another person has access to their phone or WhatsApp
• Taking online consultations privately
• Keeping prescriptions and reports secure
• Avoiding forwarding consultation messages unnecessarily
• Informing the clinic if their contact details change

Confidentiality & Follow-Up

If follow-up is required, authorised clinic staff may contact the patient using the details provided.

Patients who have a preferred method or time for communication can inform the clinic where practical.

Confidentiality Complaints or Concerns

If you believe your patient information has been handled incorrectly, or you have a concern about confidentiality, you may contact NavMitra Clinic.

We will review the concern and take appropriate action where required.

Relationship With Our Privacy Policy

This Patient Confidentiality Policy specifically explains how we approach confidentiality in patient care.

For broader information about website data, cookies, forms, analytics, payment providers and personal information handling, please also read our Privacy Policy.

Contact Us

For questions about patient confidentiality or the handling of your consultation information, contact:

NavMitra Clinic
Shop No. 211, 2nd Floor, DLF City Court
Sector 25A, Gurugram – 122002
Near Sikanderpur Metro Station

Phone or WhatsApp: +91 98911 39113
Website: navmitraclinic.com