Last Updated: September 2026

Welcome to NavMitra Clinic. These Terms & Conditions govern your use of navmitraclinic.com, our online and in-clinic consultation services, enquiry forms, communication channels, treatment-related services and other services offered through NavMitra Clinic.

By accessing this website, submitting an enquiry, booking a consultation or using our services, you agree to these Terms & Conditions.

About NavMitra Clinic

NavMitra Clinic provides consultation and healthcare guidance for men’s sexual-health concerns, including Erectile Dysfunction, Premature Ejaculation, Low Sexual Desire, Nightfall, Dhat / Spermatorrhoea, masturbation-related concerns and other male sexual-health problems.

Consultations may be provided online or at our clinic in Gurugram, depending on the patient’s condition and the suitability of remote assessment.

Medical Consultation

Information provided on this website is intended for general educational and informational purposes and should not be considered a personal medical diagnosis or prescription.

A treatment recommendation is made only after an appropriate consultation and assessment by the doctor.

Patients should provide accurate and complete information regarding:

• Symptoms and duration
• Existing medical conditions
• Current medicines
• Allergies, where relevant
• Previous treatments
• Relevant medical reports
• Other information requested during consultation

Incomplete or incorrect information may affect the doctor’s ability to provide appropriate guidance.

Online Consultation

Online consultation allows patients to discuss sexual-health concerns remotely.

However, not every medical condition can be fully assessed online.

Where clinically necessary, the doctor may recommend:

• In-person examination
• Blood or urine tests
• Hormonal evaluation
• STI testing
• Imaging or other investigations
• Consultation with another healthcare professional

NavMitra Clinic does not guarantee that every patient can be diagnosed or treated entirely through an online consultation.

No Guaranteed Medical Results

Every patient’s medical condition and response to treatment can differ.

NavMitra Clinic does not guarantee:

• A permanent cure
• A specific improvement within a fixed number of days
• A particular erection duration or ejaculation time
• The same treatment outcome for every patient
• Complete resolution of symptoms after a particular course

Treatment recommendations and expected outcomes depend on the individual patient’s condition, medical history, treatment response and other relevant factors.

Ayurvedic Treatment

Where clinically appropriate, Ayurvedic medicines and supportive lifestyle or dietary guidance may be recommended by the doctor.

The fact that a medicine is Ayurvedic, herbal or traditionally used does not mean that it is suitable for every individual.

Patients should follow the prescribed dosage and instructions and should inform the doctor about other medicines, allergies or medical conditions that may be relevant.

Do not increase, decrease or discontinue prescribed treatment without appropriate medical advice.

Prescription & Medicines

Medicines are recommended only when considered appropriate following consultation.

Patients must not:

• Share prescribed medicines with another person
• Use another patient’s prescription
• Change dosage without medical advice
• Use prescription information for self-treatment of another individual

Where medicine delivery is available, fulfilment is subject to serviceability, availability and applicable legal or operational requirements.

Delivery timelines may vary due to courier, location or circumstances outside our reasonable control.

Consultation Fees & Payments

Where consultation or treatment fees apply, the amount will be communicated before or during the booking process.

Payments may be processed through authorised third-party payment gateways.

Patients are responsible for providing accurate payment and billing information.

A successful payment does not automatically guarantee that a particular treatment, medicine or medical outcome will be provided. Medical decisions remain subject to clinical assessment.

Cancellation & Refunds

Cancellation, rescheduling and refund eligibility are governed by our separate Refund & Cancellation Policy.

Certain fees may become non-refundable after:

• A consultation has been completed
• The doctor has provided professional medical advice
• A prescription or personalised treatment plan has been issued
• Medicines have been dispatched, except where applicable law or our stated policy provides otherwise

Please review the Refund & Cancellation Policy before making payment.

Patient Responsibilities

By using NavMitra Clinic services, you agree to:

• Provide truthful and accurate information
• Inform the doctor about relevant illnesses and medicines
• Follow treatment directions responsibly
• Ask questions when instructions are unclear
• Seek appropriate emergency care when necessary
• Inform the clinic about unexpected reactions or significant changes in symptoms
• Avoid using information from the website as a substitute for individual medical assessment

The patient remains responsible for decisions made outside the professional advice provided during consultation.

Emergency Medical Conditions

NavMitra Clinic’s website, enquiry forms, WhatsApp communication and routine online consultation services are not emergency medical services.

If you experience a medical emergency, severe pain, loss of consciousness, difficulty breathing, chest pain, significant bleeding, serious injury, suicidal thoughts or another urgent condition, seek immediate emergency medical assistance from an appropriate hospital or emergency service.

Do not wait for a website response, WhatsApp message or scheduled consultation.

Sexual Health Information on the Website

Our website contains educational information relating to sexual-health conditions and concerns.

Symptoms described on the website may have more than one possible cause.

Reading information about a condition does not mean that you have that condition.

For example, erection difficulty, early ejaculation, low desire, genital discharge or fatigue may require different forms of assessment depending on the individual patient.

Patient Reviews & Testimonials

Patient testimonials describe individual experiences.

A review should not be interpreted as a guarantee that another patient will receive the same outcome.

Treatment results vary according to the medical condition, severity, duration, associated health factors and individual treatment response.

Communication by Phone, WhatsApp, SMS or Email

When you submit an enquiry or request a consultation, you authorise NavMitra Clinic to contact you regarding:

• Your enquiry
• Consultation scheduling
• Appointment reminders
• Treatment-related communication
• Follow-up
• Medicine or delivery information
• Payment-related communication
• Support relating to services you requested

For information about how personal data is handled, please read our Privacy Policy.

Website Enquiry Forms

Submitting an enquiry form does not itself create a doctor-patient consultation or guarantee treatment.

A medical consultation begins only when the patient and doctor engage in an appropriate consultation through an available consultation method.

Our team may contact you first to assist with scheduling or administrative requirements.

Third-Party Services

NavMitra Clinic may use third-party providers for services such as:

• Payment processing
• Website hosting
• Communication
• Analytics
• Courier and medicine delivery
• Appointment-management tools

These third parties operate according to their own terms, policies and service conditions.

NavMitra Clinic is not responsible for outages, delays or failures caused solely by third-party systems outside our reasonable control.

Website Availability

We aim to keep the website and its services available, but continuous or error-free access cannot be guaranteed.

The website may occasionally be unavailable due to:

• Maintenance
• Technical issues
• Server problems
• Internet failures
• Third-party service disruption
• Security updates
• Circumstances outside our reasonable control

Intellectual Property

Unless otherwise stated, the website content, including:

• Text
• Graphics
• Branding
• Logos
• Page designs
• Educational content
• Images owned by NavMitra Clinic
• Videos
• Other original website material

is owned by or licensed to NavMitra Clinic and is protected by applicable intellectual-property laws.

You may use the website for personal and lawful informational purposes.

You may not reproduce, republish, commercially distribute or copy substantial portions of our original content without permission.

Prohibited Use

You must not use this website to:

• Submit false or fraudulent information
• Attempt unauthorised access to website systems
• Upload malicious software
• Impersonate another person
• Interfere with website operation
• Misuse patient or clinic information
• Copy website content for unauthorised commercial use
• Use our services for unlawful purposes

We may restrict access where misuse, fraud or unlawful activity is reasonably suspected.

Privacy

Use of our website and services is also subject to our Privacy Policy.

Because sexual-health information can be sensitive, patients should avoid submitting unnecessary personal or medical information through unsecured or public devices.

Limitation of Liability

To the extent permitted by applicable law, NavMitra Clinic will not be liable for indirect or consequential loss arising solely from:

• Misuse of website information
• Failure to disclose relevant medical information
• Self-medication contrary to medical advice
• Use of another person’s prescription
• Third-party website or service failures
• Delays outside our reasonable control

Nothing in these Terms is intended to exclude liability that cannot legally be excluded under applicable law.

External Links

Our website may contain links to third-party websites for informational or functional purposes.

The inclusion of an external link does not necessarily mean that NavMitra Clinic endorses all information, products or services available on that website.

Third-party websites are governed by their own terms and privacy policies.

Changes to Services or Terms

NavMitra Clinic may update its website, services or these Terms & Conditions when required because of operational, regulatory, medical or legal changes.

The updated Terms will be published on this page with a revised Last Updated date.

Continued use of the website after an update constitutes acceptance of the revised Terms where permitted by applicable law.

Governing Law & Jurisdiction

These Terms & Conditions are governed by the laws of India.

Subject to applicable consumer-protection and other mandatory legal rights, disputes relating to the use of this website or NavMitra Clinic services shall be subject to the jurisdiction of the competent courts in Gurugram, Haryana.

Contact Us

For questions regarding these Terms & Conditions, consultation services or website use, contact:

NavMitra Clinic
Shop No. 211, 2nd Floor, DLF City Court
Sector 25A, Gurugram – 122002
Near Sikanderpur Metro Station

Phone or WhatsApp: +91 98911 39113
Website: navmitraclinic.com